Refund policy
Returns, Refunds & Cancellations
Nectarous products are consumable food products. For food-safety and hygiene reasons, we do not accept returns or exchanges for change of mind once an order has been delivered.
Damaged, leaking, incorrect or defective products
If your order arrives damaged, leaking, defective, or you receive the wrong product, please contact us within 48 hours of delivery at admin@nectarous.life. Please include your order number and clear photographs of the product and packaging so we can assess the issue.
Once verified, we may offer a replacement or refund, depending on the circumstances and product availability.
Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, cancellation may no longer be possible.
For Cash on Delivery orders, customers may also receive a WhatsApp confirmation request before the order is processed. Orders cancelled through this confirmation process will not be shipped.
Refunds
Approved refunds for prepaid orders will be issued to the original payment method. Processing time may vary depending on the payment provider or bank.
For approved refunds relating to Cash on Delivery orders, we may request bank account or UPI details in order to process the refund.
Original shipping charges are generally non-refundable unless the product received was damaged, defective, incorrect, or the issue arose due to an error on our part.
Products not eligible for return
Opened, used or partially consumed food products are not eligible for return or exchange unless they were received damaged, defective or incorrect.
Contact us
For questions regarding an order, cancellation, replacement or refund, contact us at:
Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection law.
